In today’s competitive labor market, many businesses struggle to retain talent, particularly when they cannot offer top-tier wages. However, salary isn’t the sole driver of employee satisfaction. A workplace that fosters a culture of servant leadership can be a game-changer, creating a supportive environment where employees feel valued, motivated, and loyal.

"The customer is always right".  We've all heard this trope time and time again. Many times, leaders will fall back on this falsehood in hopes of providing a better customer experience.  Often times, it creates a more difficult, and sometimes hostile environment for our teams.

Why Leaders Eat Last: Cultivating a Culture of Trust and Service

Mindset is everything.  Whether it's getting geared up for a big game, preparing for that big presentation, or preparing for a combat operation... Getting into the right mindset is imperative for success.  

Looking back on my career, I've had many types of managers, some good, others bad.  Each had their own style of leadership.  Two wonderful contrasting examples come to mind.

Let's look at a scenario.  I've dealt with this exact scenario multiple times throughout my career.  You have an employee who normally is an average performer.  Does his job satisfactorily, shows up on time.  Recently he's had a habit of showing up late.  How do we manage this employee? 

The Fundamental Benefits of Servant Leadership

In the businesses I've overseen, two things remain consistent.